Last Updated: 11th March 2025

 

Welcome to UnexpectedDNA ("we," "our," or "us"). By accessing or using our website (www.unexpected-dna.com) and our services, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before using our website or services.

 

Who We Are

UnexpectedDNA® is a brand name of Brain Reframe Ltd, registered at 15 Bell Street, Reigate, Surrey, RH2 7AD, England, UK, under company registration number 13570654. For enquiries, please contact us at: npe@drmarcellecrinean.com

 

Acceptance of Terms

By accessing our website or using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree to these terms, please do not use our website or services.

 

Our Services

UnexpectedDNA provides resources, coaching, training, and educational materials to support individuals navigating DNA discoveries. Our content is intended for informational and support purposes only.

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Our Services Include:

• Free and paid resources such as guides, blog posts, and videos

• Online and in-person coaching programs

• 1:1 support sessions (limited availability)

• Training for therapists and organisations

• Co-authored educational content and research

 

Our content is not a substitute for medical, legal, or therapeutic advice. Please consult the appropriate professional if needed.

 

User Responsibilities

By using our website or services, you agree that:

• You are at least 18 years old, or you have obtained permission from a parent or guardian.

• You will not use our content or services for any unlawful purpose.

• You will not attempt to copy, modify, distribute, or exploit our content without our written permission.

 

Intellectual Property

All content on this website, including text, images, logos, graphics, and downloadable resources, is the property of UnexpectedDNA and Brain Reframe Ltd unless otherwise stated.

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You may:

• Download free resources for personal use only

• Reference our content with appropriate credit

 

You may not:

• Use our content for commercial purposes without permission

• Reproduce, duplicate, or distribute content without written consent

 

Payments & Refunds

We offer both free and paid resources. By purchasing any of our services, you agree to the following terms:

• Payment must be made in full before gaining access to any paid content or services.

• Refunds may be offered at our discretion. Group coaching programs and digital products are non-refundable once accessed or downloaded.

• If you experience issues with accessing content, please contact us at info@drmarcellerinean.com.

 

Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.

 

Limitation of Liability

While we strive to provide accurate and helpful information, UnexpectedDNA and Brain Reframe Ltd are not responsible for:

• Any decisions you make based on our content or services

• Any emotional distress or negative outcomes resulting from your DNA discovery

• Technical issues, website downtime, or loss of access to services

 

We provide content and resources in good faith but cannot guarantee outcomes or results.

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External Links

Our website may include links to third-party websites, resources, or services. We are not responsible for the content or practices of these external sites and encourage you to review their policies before engaging with them.

 

Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on this page, and we encourage you to review these terms regularly.

 

Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

Contact Us

If you have any questions about these Terms & Conditions, please contact us at npe@drmarcellecrinean.com